If a refrigerator or freezer has stopped cooling, keep the doors closed as much as possible and call promptly. We prioritize urgent loss-of-cooling requests when the schedule allows, but availability varies by location, time and required parts.
When to call immediately
- Refrigerator or freezer temperature rising quickly
- Wine cabinet unable to hold temperature
- Repeated alarm with noticeable warming
- Water leak that could damage flooring or cabinetry
- Electrical odor, arcing or signs of overheating
Safety: If you smell burning, see smoke or suspect an electrical hazard, disconnect power if it is safe to do so and contact emergency services when necessary.
What we need from you
Provide your town, model number, displayed temperature, symptoms and when the problem started. This helps us prioritize and prepare the visit.
Schedule service
Call (732) 961-6544 or use our service request form. Please include the model number when available.